The Way Retail Industry Functions

Retail industry is forced to respond to these changing trends, consumer behavior, emerging technologies in order to improve customer experience and be upbeat with the competition. Face-IT understands these challenges and the way retail industry functions, and worked with different types of retail customers including department stores, discount stores, specialty retailers and online retailers. Face-IT provides a wide variety of solutions to retailers meet changing demands, maximize customer service & experience, improve and optimize overall operations, reduce costs and increase revenue, effectively manage inventory, increase supply chain efficiencies, and improve employee productivity.

Our service offerings for the retail industry span across the following areas of expertise

  • Omni-channel retailing, to provide a unified shopping experience across all channels allowing consumers the flexibility of browsing in the store and making purchases online, and vice-versa
  • POS Systems and other cloud applications for on-the-go stores, allowing retailers the flexibility of taking their business the consumers and doing business anywhere
  • Near Field Communication (NFC) using Beacons to deliver personalized and contextually relevant engagement to consumers based on their preferences and micro-location within a retail store
  • Augmented Reality with image recognition through IQ engines, Google Glass and others
  • In-store mobile devices to engage and interact with consumers. Tablets and mobile devices can be used for accepting payments, product demos and social sharing
  • Loyalty Programmes to incorporate customized rewards, social information, shopping behavior and more, which are based on individual shopping patterns to increase participation and brand loyalty.

Customers are now demanding rich shopping experiences that are personalized, hyper-connected, and engaging. Additionally, several forces are revolutionizing the landscape: the explosion of data and connected devices, software defined infrastructure, cloud enabled as-a-service and experience, and outcome-driven digital platforms. This makes it imperative for retailers to showcase agility in tech adoption and business process optimization.

Talent Acquisition & Development

  • Establish connect between the employee and the brand
  • Address talent gaps from within and outside, targeting young and temporary workforce for seasonal needs
  • Addressing multiple types of workforce, including hourly, seasonal, and contingent workers
  • Set up an unambiguous model of business conduct (how the staff should deal with customers in stores)
  • Set up a retail-specific training calendar for staff
  • Setup and monitor store-wise targets
  • Develop a pay-for-performance culture
  • Track employee movements (in and out of stores).